Refund policy

Return & Refund Policy

All Ascend Faith & Fitness apparel is made to order specifically for you. Because each item is produced on demand, we do not accept returns or exchanges due to ordering the wrong size or color, or for a change of mind. Please review the product description and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the incorrect item, please contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the problem

Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you. In most cases involving a damaged or defective product, you will not need to return the original item.

Returns & Exchanges

Because our products are made to order, we cannot accept returns or exchanges for:

Ordering the incorrect size
Ordering the incorrect color
Change of mind
Buyer's remorse

If you are unsure about sizing, please review the sizing information provided on the product page before ordering.

Order Issues

If you experience an issue with your order, please contact us before attempting to return or ship an item. Do not send products directly to the manufacturer or fulfillment facility unless instructed to do so.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after a refund is issued for it to appear on your account, depending on your bank or payment provider.